Refund policy

No Returns or Refunds Policy

At Mona's Touch, we specialize in lingerie, baby dolls, and intimate apparel. Due to the personal nature of these products and to ensure the highest standards of hygiene, safety, and personal cleanliness for all our customers, we do not accept returns or refunds under any circumstances.

By placing an order on our website, you acknowledge and agree to this policy.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos of the issue. We will review each case individually and may offer an exchange for the same item if eligible.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled or refunded.

Contact Us

For any questions regarding this policy, please reach out to our customer service team before placing your order.