Terms of service
These Terms of Service govern your use of Mona’s Touch website and services. By accessing our Shopify-powered store (the “Site”) or purchasing from us, you agree to be bound by the following terms and conditions.
If you do not agree with these Terms of Service, please do not use our Site.
1. Online Store Terms
By using this Site, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use this Site under your supervision.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction when using our services.
Any breach of these Terms may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
Your content (excluding payment information) may be transferred unencrypted across networks.
Payment information is always encrypted and processed securely through trusted payment providers.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service or website content without written permission from Mona’s Touch.
3. Accuracy, Completeness & Timeliness of Information
We strive to ensure that all information on our website is accurate and up to date.
However, we are not responsible if information available on the Site is not accurate, complete, or current.
Product descriptions, pricing, and availability may change without prior notice.
The content on this Site is provided for general information only.
4. Product Information
We make every effort to display product colors and images as accurately as possible.
However, actual colors may vary slightly depending on your screen or device settings.
All products are subject to availability.
We reserve the right to limit product quantities or discontinue any product at any time.
Prices are subject to change without notice.
5. Orders & Billing Information
You agree to provide accurate, current, and complete purchase and account information.
We reserve the right to refuse or cancel any order if:
Product availability changes.
Incorrect pricing is displayed.
Suspicious or fraudulent activity is detected.
Incorrect customer information is provided.
We may contact you using the phone number or email provided to confirm your order.
6. Returns & Exchanges
Due to hygiene reasons and to prevent the spread of skin-related conditions, lingerie items cannot be returned or exchanged once delivered.
This policy helps ensure every customer receives products in the highest quality and hygiene standards.
Exchanges are only accepted in case of:
Manufacturing defects.
Receiving the wrong item.
Customers must contact us within 24 hours of receiving the order.
7. Shipping & Delivery
We deliver across Egypt.
Estimated delivery times:
Cairo & Giza: 2–5 business days.
Other governorates: 4–8 business days.
Delivery times may vary during peak seasons or promotions.
Orders are confirmed before shipping.
8. Third-Party Services
Certain services available through our Site may be provided by third-party providers including:
Payment gateways.
Shipping companies.
Analytics providers.
We are not responsible for the practices of third-party services.
We recommend reviewing their policies separately.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for more information on how we collect and use your data.
10. Errors, Inaccuracies & Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors and update information at any time without prior notice.
11. Prohibited Uses
You are prohibited from using the Site:
For any unlawful purpose.
To violate any laws or regulations.
To infringe upon intellectual property rights.
To transmit viruses or malicious code.
To collect personal information of others without consent.
To interfere with the security features of the Site.
We reserve the right to terminate your use of the Site for violating any prohibited uses.
12. Disclaimer of Warranties & Limitation of Liability
We do not guarantee uninterrupted or error-free use of our services.
All products and services are provided “as is” without warranties unless required by law.
Mona’s Touch shall not be liable for any damages resulting from the use of our products or website.
13. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time.
Changes will be posted on this page.
Continued use of the Site after updates constitutes acceptance of those changes.
14. Contact Information
For any questions regarding these Terms of Service, please contact us through:
WhatsApp
Instagram
Facebook
We are happy to assist you.